I can't remember my password, how do I retrieve it?

Forgetting passwords is very common nowadays. We have too many passwords in our heads and sometimes we forget one of them. To avoid losing your access to your Graspway Client Area, here is a quick and easy way to recover it. 

To recover your password to access the platform you must go to the login section and once there click on the link that says "Have you forgotten your password? Recover your password". Here you only have to enter your login email and you will receive an email with instructions on how to recover it, as shown in the following video, in which we have recovered the password of the fictitious user "John Doe".

(video)

After completing this step you will have received the following email:

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By clicking on the link indicated in this email, you will be redirected to a new Graspway window where you can reset your password by entering your login email and your new password to access the Client Area, as shown in the following image:

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Once the password has been reset, the platform will automatically connect us to the system and take us to our Client Area.

 

Graspway recommends the use of secure passwords.